In a successful collaboration, Wellness partnered with Intelligenes to introduce a  tech savvy Complaint Handling Portal driven by Microsoft PowerApps. This initiative aimed to revolutionize and simplify the complaint management process within the medical sector, ensuring a smooth experience for both nurses and quality managers.

Wellness faced the challenge of efficiently managing complaints in a medical setting and sought a solution to enhance the existing process. The necessity arose to organize complaint workflows, automate processes, and integrate third-party solutions. This need paved the way for the development of the Complaint Handling Portal.

The heart of the solution lies in Microsoft PowerApps, providing a user-friendly interface for nurses to effortlessly log complaints and quality managers to oversee resolutions. The portal administrator plays a pivotal role in managing user rights, overseeing the system, and maintaining an efficient dashboard. Automation capabilities, including third-party integrations, contributed to significant time and cost savings for Wellness.

The implementation of the Complaint Handling Portal marks a transformative shift for Wellness. The portal streamlines the complaint management process, empowering nurses to log complaints easily and enabling quality managers to ensure prompt resolutions. The system’s automation features enhance overall efficiency, offering a comprehensive solution to Wellness’s complaint management challenges.

Intelligenes is proud to contribute to Wellness’s success through the innovative integration of Microsoft PowerApps.